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WHISPERING PINES COUNSELLING & WELLNESS
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    • Home
    • About
    • Womens Groups & Workshops
    • Therapy
      • Career Burnout
      • Personal Growth
      • Pregnancy & Motherhood
      • Menopause Transition
      • Life Transitions
      • Caregiving Stress
    • Let's Connect!
WHISPERING PINES COUNSELLING & WELLNESS
  • Home
  • About
  • Womens Groups & Workshops
  • Therapy
    • Career Burnout
    • Personal Growth
    • Pregnancy & Motherhood
    • Menopause Transition
    • Life Transitions
    • Caregiving Stress
  • Let's Connect!

Frequently Asked Questions (FAQ)

Psychotherapy offers a compassionate space to explore emotions, thoughts, and behaviours. It can help with stress, life transitions, trauma, loss, and mental health challenges such as anxiety or depression. The goal is to support your well-being through greater self-awareness, coping strategies, and personal growth.


Often called “therapy” or “counselling,” psychotherapy is typically a longer-term process that explores past and present experiences to foster healing, resilience, and growth.


Every therapist has their own approach. My work is client-led — we move at your pace, focusing on what matters most to you. I believe you have the wisdom within — you are the expert on your own life. My role is to support and guide you as you explore, reflect, and discover what feels right.


If you’re curious about how therapy could help you, feel free to reach out — I’m happy to answer any questions.


I am a Registered Psychotherapist (RP) with the College of Registered Psychotherapists of Ontario and a Registered Nurse (RN) with the College of Nurses of Ontario.


I hold a Master of Arts in Counselling Psychology from Yorkville University (2022) and a Bachelor of Science in Nursing from York University (2012).


Additionally, I am a:

  • Certified Perinatal Mental Health Professional (Postpartum Support International)
  • Certified Menopause Mental Health Provider (BRIA)
     

I have specialized training in:

  • Acceptance and Commitment Therapy (ACT)
  • Advanced Perinatal Mental Health Psychotherapy
  • Compassion-Focused Therapy
  • Dialectical Behaviour Therapy (DBT)
  • Infant & Early Mental Health
  • Menopause & Midlife Mental Health Support
  • Motivational Interviewing
  • Parent-Child Attachment & Relationships
  • Trauma-Informed Care
  • Walk and Talk/ Nature-Based Therapy (Ecotherapy)


I use this training to provide a compassionate, client-led space where women can navigate life transitions and mental health challenges with confidence.


Private psychotherapy is not covered by OHIP, but sessions may be eligible for extended health benefits. Check with your insurance provider to confirm coverage for Registered Psychotherapists (RPs) licensed with the College of Registered Psychotherapists of Ontario (CRPO).


If you have a Health Spending Account (HSA), you may also be able to claim sessions through it. After payment, I’ll provide a detailed receipt that can be submitted for insurance reimbursement or tax purposes.


In our first session, we’ll discuss what brings you to therapy, explore your concerns and how they’re impacting your life, and begin to understand how I can best support you. We'll also go over any relevant background information and what you hope to gain from therapy. 


There's no pressure to share everything at once—we start wherever you are. I’ll listen openly and without judgement, guiding the conversation with questions, but you are the lead in your story. The more honest and open you feel comfortable being, the better I can understand your needs and support you.


It’s important to know that the connection between you and your therapist is the most important factor in therapy’s success. If at any point it doesn’t feel like a good fit, it’s okay to bring it up or explore other options. Your comfort and trust are essential for meaningful progress.


Meeting online allows us to connect face-to-face via video from the comfort of your own space. About 30 minutes before your appointment, you’ll receive a secure link to join our video session on Jane, which is PHIPA and PIPEDA compliant.


You can test your device ahead of time to ensure audio and video are working properly. Many clients find it helpful to use headphones or earbuds for clearer sound and added privacy. Please choose a private space where you feel comfortable speaking freely—while I control my office environment, you’re responsible for your space.


It’s important to note that confidentiality and privacy cannot be fully guaranteed online. Technology can occasionally fail due to poor internet connections, severe weather, or other glitches. If this happens, I will call you by phone to continue our session.


Walk and Talk sessions combine therapy with gentle movement outdoors and are offered from May through October. We meet in a public, accessible space, such as a park or local train trail, where you can walk while talking and benefit from the calming effects of nature.


While I take care to choose safe locations, I cannot guarantee safety on public trails. I ask clients to be mindful of their surroundings, wear appropriate clothing and footwear, and let me know if they have any mobility or safety concerns.


Sessions remain confidential and client-led — I guide the conversation with questions, but you set the pace and focus. Many clients find that walking outdoors helps them feel more relaxed, grounded, and able to explore thoughts and feelings.


All up-to-date rates are available on the Fees page.


Yes, I am authorized to provide psychotherapy services to clients living in Ontario.


No, self-referrals are welcome and encouraged! 


Questions?

Let's Connect

With self-compassion, we give ourselves the same kindness and care we’d give to a good friend.


Dr. Kristin Neff


©2026 Whispering Pines Counselling & Wellness

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